Refund Policy

Thank you for supporting Animal Helping Foundation. Your donations go directly towards the care of animals in need, so we work to use every contribution quickly. This policy explains when a refund is possible.

1. General Rule

Donations made to the Foundation are voluntary and are non-refundable, because funds are put to use for animal rescue, food and medical care soon after they are received.

2. When We Will Consider a Refund

We will review refund requests in the following cases:

• Duplicate payment: you were charged more than once for the same donation.
• Wrong amount: an amount different from the one you intended was charged because of a technical error.
• Failed transaction: money was debited from your account but the donation was not confirmed or no receipt was generated.
• Unauthorised transaction: a payment was made without your consent.

3. How to Request a Refund

Please email us within 7 days of the transaction at animalhelpingfoundation06@gmail.com with:

• Your full name and the email or phone number used for the donation
• Transaction ID / Payment ID and the date of payment
• The amount charged and the reason for the refund request
• A screenshot of the bank or payment confirmation, if available

4. Processing Time

After we verify your request, approved refunds are issued to the original payment method. It usually takes 5 to 7 working days for the amount to reflect in your account, depending on your bank or card issuer.

5. Recurring Donations

You can stop a recurring donation at any time by emailing us. Cancellation stops future charges. Payments already processed are not refunded, except in the cases listed in section 2.

6. Bank Transfer Donations

Donations sent by direct bank transfer are not refundable, unless the transfer was made in error and you notify us promptly with proof of payment.

7. Contact Us

For any questions about this policy, please contact:
Email: animalhelpingfoundation06@gmail.com
Phone: +91 8269639451